# Issue grabbing serials

### ⚙️Issue grabbing serials

Quick guide to deal with the fatal error.

This has to do with you being on a virtual machine / spoofed with someone else please restart ur pc / go off the virtual machine and you will be good to go . If the following has not worked please disable intel optane in your bios.

[PreviousUninstall riot client/vanguard](https://jr0-1.gitbook.io/fix/broken-reference)[NextHWID doesn't match](https://jr0-1.gitbook.io/fix/broken-reference)

Last updated 26 days ago
